We are committed to protecting and respecting your privacy.

About this policy

This privacy policy relates to your usage of our website, www.redlioncholsey.co.uk and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following to understand our views and practices regarding your personal data and how we will treat it.

This policy is split into the following sections:

1. Your Data – what data we collect from you, with an explanation of how, why and with whom we may share it (we do not share any personally identifiable data with third parties without your specific consent)
2. How long we hold your data for
3. Transfer of data outside of the European Economic Area
4. Your rights in respect of your data
5. Who we are

We are not responsible for any websites referred to or linked from our website; please refer to the individual websites for their privacy policies.  We use ResDiary to fulfil dining reservations and we are not responsible for their websites; please refer to their privacy policies and terms and conditions.

Your agreement

By visiting www.redlioncholsey.co.uk, using our site (including signing up to our email database, or making an enquiry or booking through our site), you are accepting and consenting to the practices described in this policy.

Please do not use our site if you do not agree to the terms of this policy.

Your data – what, how, why and who

We collect data that enables us to provide services and benefits to our customers (for example to allow for booking of tables, or to communicate with customers about matters relating to their booking) and to better understand our guests to improve these services and benefits.

We do not share any personally identifiable data with third parties without your specific consent.

We only collect and process data where we either have your consent, where it is necessary for the performance of a contract between us (e.g. fulfilment of your membership or completion of an Experience booked with us), where we need to process your data for compliance with a legal obligation, where the processing is necessary to protect the interest(s) of individuals or where we have a legitimate interest in processing the data where to do so  is both necessary for us and to would not impact upon your interests or fundamental rights.

What do we collect?

Name, email address, telephone number, residential address, cookies.

How do we collect it?

Bookings (online, by telephone, by email), sign-up when joining our email database.

Why do we collect it?

To allow us to identify you and to process your booking. To allow us to personalise your emails. To enable us to correspond with you about your booking (including send you a confirmation email, information about your booking and requesting feedback.) If you agree, to enable us to stay in touch with you and to send you information on the latest news, events and special offers at our inn or pub. To process your deposit and any cancellation fees, breakages and further payments in accordance with our terms and conditions. To understand where guests may be travelling from in exceptional circumstances (e.g. during adverse weather to understand the likelihood of guests having to cancel). To better understand our guests (on an aggregated basis) to help make our offering more appropriate to all our guests. To enable us to analyse website usage. To understand what you are clicking on in our emails and website so that we can tailor our content to make it more relevant to you.

Who do we share it with?

Nobody, unless you consent.

How long do we hold your data for?

The length of time that we hold your data will depend on the type of data.  We will not hold your personally identifiable data longer than is necessary and we will delete your data on request.  The only exception to this is in accordance with our legal obligations and responsibilities and in fulfilment of our legitimate commercial interests (i.e. to process bookings, cancellations etc.).

Your personal data provided in relation to bookings only will be held and used by us (as set out above) for up to 6 months following completion of your last stay, at which point:

• once all outstanding payments have been made, your payment details will be securely destroyed by our third-party payment provider;
• we will retain your contact details and purchase history for as long as we are required by law or to deal with any possible disputes;
• we will generally delete your other personal data after 6 months of completion of your last stay or (if later) once all outstanding payments have been made.

You may request the deletion of your data should you wish – please contact us at redlioncholsey2020@gmail.com or by writing to us at the address below to request this.  We will only be able to do this once all outstanding payments have been made and to the extent that we are not required to retain any details by law or in relation to any disputes.

We will retain certain of your data as part of aggregated data sets or forming part of analysis of our guests.  You will not be personally identifiable from this data.

Transfer of data outside of the European Economic Area (“EEA”)

We do not ordinarily transfer your data outside of the EEA.

The only exception to this is that our servers, or those of our website or mobile application hosts and developers, or those of those with whom we share your data, may be located outside of the EEA.

Where any such arrangements are in place, we have in place with our server, website, mobile application or third parties binding agreements in place requiring them to comply with the requirements of the GDPR and, in particular, maintain your data securely and comply with any requests that you may make in respect of it.

What rights do you have in respect of your data?

1. a) Amending your consents

When you made a booking, signed up to our email database, or when you participate in any promotions, prize draws or update your interests, you were, or will be, asked to give your consent regarding communications from us, data sharing with third parties and how your data is processed.

You may change these consents at any time (whether to grant or revoke consents) by contacting us at redlioncholsey2020@gmail.com or writing to us at the address below.

1. b) Requesting access to, correction or deletion of your data

You may request a copy of the personal information we hold about you and to have any inaccuracies corrected or have the records deleted at any time by contacting us at redlioncholsey2020@gmail.com or writing to us at the address below.

We only charge for any such requests if we reasonably believe a request to be manifestly unfounded or excessive, including if it is repetitive or requests are made for further copies of the same information.  Any fee will be based on the administrative cost of providing the information. Please send requests to redlioncholsey2020@gmail.com.

1. c) Requesting transfer of your data to another person

You may request a copy of your data for transfer to another person at any time by contacting us at redlioncholsey2020@gmail.com or writing to us at the address below.

1. d) Complaints

We understand that, despite our best efforts, sometimes our initial efforts may not be entirely satisfactory.  If this happens, we would hope that this is merely a technical issue or an administrative oversight (we are only human).  If this is the case, we want to correct this and ensure that you are entirely satisfied.

Please therefore let us know as soon as possible using the contact details below and we will use our best efforts to remedy any issues as soon as possible.

If you do not feel that we have been able to rectify any problems to your reasonable satisfaction following an initial conversation with us, please let us know and we will elevate any problems to our senior management team.

If you still remain unsatisfied with how we have handled this, you have the right to complain to the Information Commissioner’s Office.  Please see www.ico.org.uk for further details.

Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store in your browser memory (Session Cookies) or on the hard drive of your computer (Persistent Cookies) when you visit our site and if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Session Cookies are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed.  Persistent Cookies are stored on the user’s device between browsing sessions and are not automatically deleted once you close your browser.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, including to be able to make a booking with us.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.  We may also share this information with third partied for this purpose.  As part of using our site, you consent to us sharing such information with third parties.
• You can find more information about the individual cookies we use and the purposes for which we use them in the table below:Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

Disabling cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Click here for more information on how to block cookies: http://www.aboutcookies.org/Default.aspx?page=2   We are not connected with this site and we are not responsible for its content.

How to disable Third Party Cookies

Users based in the European Union can visit http://www.youronlinechoices.eu/ to opt out of these third party cookies. We are not connected with this site and we are not responsible for its content.

How do I accept or reject cookies?

There are a number of things you can do when changing your browser settings to reject/accept cookies. Your browser can be set to do any of the following:

1. Reject all cookies
2. Allow only ‘trusted’ site cookies
3. Accept cookies only from websites you are currently using
4. Accept all cookies

Who we are

The Red Lion 39 Wallingford Rd, Cholsey, Wallingford OX10 9LG. Tel: 01491 599 842 email: redlioncholsey2020@gmail.com